Terms and Conditions

Terms & Conditions of Sale

1. General
All orders are accepted on the terms, conditions and exclusions herein contained. These terms, conditions and exclusions (either taken as a whole or in part or individually) shall not be varied, nor shall their application to any other order be excluded or limited in any way whatsoever, except as agreed by us in writing 
2. Price
Prices are those as shown in our list, and shall be subject to revision if increases in costs or other circumstances arise. Prices exclude Value Added Tax.
3. Terms of Delivery
a) Dates for delivery are given in good faith and as accurately as possible, but are not guaranteed. We shall be under no liability whatsoever for any delay in performance of any order by reason or in consequence of force majeure or of any matter or thing outside our control including but not limited to labour troubles, civil commotion, natural catastrophe, government restriction, shortage of supplies or customers instructions or lack of instructions. We shall have the right to dispatch any portion of the goods ordered and we shall be entitled to invoice the customer for such dispatched portion so that for the purpose of payment each portion shall be deemed to be a separate contract and may be invoiced separately. Should the customer notify us of inability to receive or store goods ordered or should the customer fail to give us adequate delivery instructions when required or fail to collect goods sold, the goods will be stored at the customers risk and expense. 
4. Property in Goods
a) Until the High Reach solutions Ltd has been paid in full by the Buyer for goods supplied by High Reach Solutions Ltd such goods remain the property of High Reach Solutions Ltd although the risk therein passes to the Buyer at the time of delivery ( subject to provisions in Clause 3(a) herein relating to storage of goods at the customers expense), and the Buyer shall indemnify High Reach Solutions Ltd against any loss or deterioration thereof or damage thereto, and without prejudice to any other remedies, High Reach Solutions Ltd may repossess those goods at any time from the Buyer, and for that purpose High Reach Solutions Ltd, its agents and servants may enter any premises upon which the goods are situated.
5. Notification of Loss of, or Damage to, or Non-Delivery of Goods
Claims for damage to or loss of goods in transit must be submitted in writing or email both to us and to the carrier (if appropriate) as follows:- a) in the case of non delivery of the whole consignment or of any separate packaging forming part consignment – within 7 days of date of dispatch shown on invoice or advice note (whichever is the earlier).
b) In the case of damage or partial loss of goods or shortage from packages – within 3 days of delivery. The goods received must have been signed for as damaged or incomplete. Failing which we shall not be liable in respect of any such claim and the goods shall be deemed to have been delivered in accordance with the contract complete and in a satisfactory condition.
c) In no case shall High Reach Solutions Ltd’s liability in respect of claims for damage to or loss of goods in transit extend beyond an obligation either to repair or replace free of charge any such goods or (the election to High Reach Solutions Ltd’s alone) to pay to the Buyer up to the invoice price of the goods in respect of which a claim is made, and in neither event shall High Reach Solutions Ltd be liable for consequential loss, damage or expense howsoever arising.
6. Payment
Payment must be received in full before shipment.
7. Warranty and Exclusion
a) We undertake that the goods delivered to the Buyer will be of normal commercial quality and High Reach Solutions Ltd’s duty to the Buyer relating to quality of the goods delivered shall be limited wholly and exclusively to the duty to deliver goods of the aforesaid quality. Save as aforesaid any warranty or conditions, statutory or otherwise, express or implied, whether oral or written as to the quality of the goods or their fitness for a particular purpose are excluded and negative.
b) The application and use of the goods is the absolute responsibility of the Buyer. Any technical and other advice, information and data provided by High Reach Solutions Ltd, whether verbally, in writing is given without warranty and the Buyer shall be deemed to have carried out its own suitability of goods for his or her intended purposes and applications and the Buyer shall be deemed to have placed no reliance on any advice, information or data provided by High Reach Solutions Ltd.
c) The Buyer must give to High Reach Solutions Ltd immediate written notice containing full particulars of any claim that the goods are not of proper quality to enable High Reach Solutions Ltd to investigate the complaint before the remainder of the consignment of goods is used or returned to High Reach Solutions Ltd. We shall not be liable for any defects in quality in the absence of such immediate notification and, in any event, our liability hereunder or in the case of any breach of contract or misrepresentation shall be strictly limited to the invoice price of the goods proved by the Buyer to be of defective quality or to be such as to cause High Reach Solutions Ltd to have been in breach of contract or guilty of misrepresentation and shall not extend to consequential loss of any kind howsoever arising 
8. Returns
Any goods or services supplied by High Reach Solutions Ltd are supplied with a 7 day cooling off period. If you should change your mind about your purchase within 7 days of purchase we will refund the purchase price (excluding delivery costs) as long as the product is returned to us in an unused and re-saleable condition, including the undamaged product packaging, complete with all instructions and any extra batteries, spare parts, accessories etc. This does not apply to business buyers , business buyers do not have a cooling off period and can only return faulty goods.
Please understand that we cannot accept a return on an item that has been used or with damaged packaging or missing parts. If our returns department cannot accept your return, we will return the goods back to you and additional delivery charge may be incurred.
These guarantees are in addition to your statutory rights, which remain unaffected.

9. Contracts Not Assignable
This contract is between High Reach Solutions Ltd and the Buyer as principals, and is not assignable without our written consent.
10. Indemnity
The Buyer shall indemnify High Reach Solutions Ltd against all damages, penalties, costs, and expenses, to which we may be liable as a result of work done in accordance with the Buyers specification which involves the infringement of any letters patent, registered design, propriety process or otherwise
11. Governing Law
This contract shall be governed by and construed in accordance with the laws of England and the Buyer agrees to submit to the jurisdiction of the English Courts.
12. Insurance
High Reach Solutions LTD do not accept any liability for consequential loss 
13. Company Number
High Reach Solutions company number 09668059